GREEN PASS: In order to prevent and contain the SARS-CoV-2 pandemic, and in compliance with current regulations, to access the facility it is necessary to have a valid green pass or buffer certifying the negativity of the virus.
EXTRA CHARGE FOR ONE PERSON STAYING IN DOUBLE ROOM: 25.00€ per night
CHECK-IN/OUT:Your room will be available on day of arrival from 3pm, and on day of departure until 12pm.
BOOKING OF TREATMENTS: In order to offer you the best service possible, we recommend that you book treatments in advance, possibly even when you book your room. The more prompt you are in your booking, the more certain you will be of being satisfied. In the case that you are unable to keep your appointment, we ask you to inform us promptly. If this is within 24 hours, the cancellation will be free. If it is under 24 hours, or if you don’t show up for the appointment, you will be charged the cost of the treatment.
THERMAL POOLS and GYM: Access to the thermal pools and to the gym is offered only to guests who have an entrance ticket, provided at reception. For the use of the thermal pools and the services in the wellbeing centre, we advise you to come with a bathrobe, towel, swimming costume, slippers and swimming cap. At the hotel you can also, upon request and at an additional cost, hire a bathrobe (€5) or towel (€5). It is possible to buy, directly in the hotel, slippers (€10) and a personalised cap (€3).
DISCOUNT FOR CHILDREN IN 3RD AND 4TH BED: Babies up to 24 months stay free (crib available upon request for €11 per night); children between 24 months and 13 years have a 50% discount off the adult rate.
BABYSITTING: In order to allow maximum relaxation and maximum comfort during your treatment, we offer guests who are staying with children a babysitting service. This service comes guaranteed if you request it when you book your treatment, and costs 12.00€ per hour.
COELIACS:With an additional payment of 7.00€ per night for full board and 3.50€ per night for half board, as well as the special attention given to preparing your food separately, it is possible to request specific gluten-free foods (e.g. slices of toast at breakfast, bread and a certain variety of pasta at lunch and dinner). Given the short shelf-life of such products, this service is guaranteed only if you request it at the time of booking.
PETS:Small dogs are admitted to the hotel: the rate is 7.00€ per day. This includes: bed, bowl of water, bowl of food and one dry or wet meal per day. They must have their health records and must be kept on their lead. It is not permitted to take them into the restaurant, bar, or area around the pool.
BOOKING: To avoid losing your booking, it must be confirmed by communicating the card number and expiry date on the credit card, or must be confirmed by sending a deposit of 50% of the total bill, by bank transfer using the following IBAN:IIT47 N030 3204 8000 1000 0003 182 – BIC/SWITH : BACRIIT21609 , the address is: Sardegna Termale Srl-
Loc. Santa Maria Aquas – 09030 Sardara.
CANCELLATION TERMS: For long stays, up to 20 days before without cost, from 20 to 10 days 50% of the total deposit will be refunded. Notice given less than 10 days before will not receive any refund on their deposit.
EARLY DEPARTURE, before planned date: The total will be calculated according to the cost of missing nights, following hospitality norms.